Refund policy

Cancellation and Refund Policy

Effective Date:15th Sep 2023

1. Cancellation Policy

1.1 Order Cancellation by Customer

  • Customers can request to cancel an order before it has been shipped.
  • To cancel an order, please contact our customer support team at info@skillinabox.in with your order number and request.
  • If the order has not been processed or shipped, we will cancel it and initiate a refund as per our refund policy.

1.2 Order Cancellation by Us

  • We reserve the right to cancel an order under the following circumstances:
    • Unavailability of the product.
    • Fraudulent or suspicious activity.
  • If we cancel your order, we will notify you and initiate a refund in accordance with our refund policy.

2. Refund Policy

2.1 Eligibility for Refunds

  • Customers may be eligible for a refund under the following conditions:
    • The product is damaged, defective, or different from what was ordered.
    • The product does not meet the specifications or quality standards.
  • We may require proof of the issue, such as photographs or other evidence, to process the refund.

2.2 Refund Process

  • To request a refund, please contact our customer support team at [Your Contact Information] within [Specify the time frame, e.g., 7 days] of receiving the product.
  • Once we approve the refund, we will initiate the refund process.
  • Refunds will be processed using the original payment method, and it may take [Specify the time frame, e.g., 7-10 business days] for the refund to reflect in your account.

2.3 Non-Refundable Items

  • Certain items may not be eligible for refunds, such as:
    • Items damaged due to misuse or negligence.
    • Products that have been tampered with, altered, or modified.
    • Items without their original packaging and tags.
  • We will notify you if any of these conditions apply to your request for a refund.

2.4 Return Shipping

  • If you are eligible for a refund, we will provide instructions on how to return the product.
  • You may be responsible for the return shipping costs, depending on the reason for the return.

3. Changes to this Policy

We may update this Cancellation and Refund Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately.

4. Contact Us

If you have any questions, concerns, or requests regarding this Cancellation and Refund Policy, please contact us at [Your Contact Information].

5. Governing Law

This Cancellation and Refund Policy is governed by and construed in accordance with the laws of India.